I don't know what's happening.
Some things are best left as a mystery...
What isn't a mystery is that AT&T support is a fucking joke.
I spent an hour and 40 minutes plus on the phone with the Philippines and a girl from Mississippi living in Dallas-Fort Worth... Now, the girl from America pleasant and told me she needed to escalate me, but she transferred me right back into the main queue and I had to start from scratch. I would like to think it was out of ignorance as opposed to intentional...
This problem has occurred twice and both times and the representative who helped me was Egyptian. I was not only helped, it was done like in the first 10 minutes as opposed to spending hours on the phone.
I am now of the belief that when I call, and I hope I never have to again, I will hang up if it's a Filipino.