And had the nerve to say that you hung up.
Well, you got an invitation to call back.
Dynamo, seriously, I have to say you were awesome. You kept your cool, you spoke with dignity, you were clear and non-hostile in your tone... just beyond awesome. You should be very very proud of how you handled this, really!
And she should be, but of course won't be, totally ashamed of herself. She got nuts, is in a rage now, and who knows what else her arrogant narcissistic pompous condescending little self will say? Should make for some interesting listening, eh?
I'm fading fast, but WOW! is all I can say! Awesome!